FAQ's

All Swish Streetwear items are made to order.

Orders are typically processed within 1–3 business days. During busy periods, please allow up to 5 business days before your order ships.

Delivery time = production time + shipping time.

Once your order is printed, it ships directly to your address. Shipping times vary depending on your location and carrier.

If you need your order by a specific date, allow extra time for both production and delivery.

Yes. Once your order ships, you’ll receive a tracking link by email.

Yes, we ship internationally.

Shipping options and rates will be shown at checkout based on your location.

Yes. For international orders, customs duties, taxes, or import fees may be charged by your local customs authority.

These fees aren’t included in our product prices or shipping costs and are the responsibility of the customer.

If customs charges aren’t paid and the order is returned to us, we’re unable to issue a refund.

We use print facilities in both Australia and the United States.

Orders ship from the location closest to you based on product availability. This helps reduce delivery time and shipping distance.

We accept Visa, Mastercard, American Express, and PayPal.

Yes. All transactions are encrypted and processed through trusted payment gateways.

We don’t store your card details on our servers.

No. Each order must be completed using a single payment method.

Because all Swish Streetwear items are made to order, we’re unable to modify or cancel orders once they’ve entered production.

Please review your order details carefully before completing checkout.

We accept returns only for items that are faulty or damaged.

This includes manufacturing defects or printing errors. If your item arrives with an issue, please contact us and we’ll make it right.

We don’t offer returns or exchanges for change of mind, sizing, or incorrect orders placed by the customer.
You can view our full return policy here.

No. We don’t offer returns or exchanges for change of mind or incorrect sizing.

All Swish Streetwear items are made to order, so please choose carefully. We provide detailed size charts on each product page to help you select the correct fit before checking out.

To request a return, please email swishstreetwear@gmail.com with:

• your order number and purchase date
• a brief description of the issue
• clear photos of the defect or damage

We’ll review your request and advise on the next steps in line with our return policy.

Swish Streetwear is an Australian-owned brand based in Adelaide, South Australia.

We work with suppliers who follow fair labour standards and responsible production practices.

Our made-to-order process helps reduce excess stock and minimise waste.

You can contact us via our contact page or by emailing swishstreetwear@gmail.com.

We aim to respond as quickly as possible.

Yes, we offer wholesale and bulk orders.

For enquiries regarding larger or custom orders, please contact us by email and our team will provide available options.

Yes. We offer custom apparel for basketball coaching clinics, teams, and events.

If you already have a design or need assistance creating one, contact us to discuss your requirements.